All Mothers United, LLC
Mother's Helper Terms of Service
You will receive a service quote via email from All Mothers United, LLC once we have determined the services you require. Our services are not guaranteed until we receive the signed service quote back in our office. We will accept electronically signed documents but ask that you provide your personal email and phone number for identification purposes.
Any rates listed by All Mothers United, LLC, are for services rendered directly by All Mothers United, LLC and do not include charges for third-party vendors, or merchandise purchased to complete the request.
We require a one hour minimum on all services requested with billing then being charged in 15-minute increments. We can provide services to you 7 days a week 8 am - 10 pm, however, All Mothers United, LLC business hours are 9:00 A.M. to 5:00 P.M. Monday through Friday. Services requested outside of normal business hours and/or on holidays may be subject to additional fees.
Once the work has been completed you will receive an invoice from Paypal and payment is due upon receipt. If you do not have a PayPal account, you will have the opportunity to check out through PayPal, as a guest, using a credit card. Any payment not received within 10 days will be charged a fee of 10% of the total amount due.
By agreeing to our terms, you realize that there are inherent limitations to the services we are to provide.
For purchases or pickups made on your behalf, All Mothers United, LLC or their Mother's Helpers will not be held accountable for returns, refunds, or guarantees on behalf of the products or services you are purchasing and that we are picking up. We will not be held responsible or accountable or liable for any reason whatsoever if you are not pleased with the products or services you approved for us to charge or pick up on your behalf.
Our Mother's Helpers will also not lie on your behalf for any reason or be involved or responsible for any of your personal, business, financial or other actions.
We will never deliver cigarettes or alcohol to your kids, even if they are of legal age.
We will not make illegal purchases on your behalf or represent you in any unlawful or illegal way.
We are not doctors or therapists and so we cannot, nor should we be expected to provide an accurate assessment of the physical or emotional state of you or your children (also for privacy reasons),
We are also not a car service. We are happy to pick up or deliver something to a dorm, apartment, local hotel, local Airbnb, or even make arrangements for car services for you or your children.
Please keep in mind that to better serve all our clients we would appreciate your prompt inquiries. Mother's Helpers cannot remain on hold for long periods of time or provide in-depth research with requests. If that is required, we can perform that task at an hourly or per-request rate.
From time to time, our Mother's Helpers may offer to text you the information you are looking for. Whether you are looking for movie times, directions or a telephone number, we'll send you a text message. You agree that by saying yes to receiving the text message, you may be charged by your cell phone company. All Mothers United, LLC. will not reimburse or be responsible for your text message charges.
There will be no refunds for services that are rendered. To cancel services, we must be notified in writing one week in advance. If purchases have been made on your behalf, you will still be responsible for payment for those said purchases and there will no refunds made.
When you ask for our Mother's Helpers to make purchases on your behalf, we will not be held accountable should the product or service you are purchasing not meet the expectations you had in mind. Please review on your own, all refund and exchange policies with the retailers you intend for us to make purchases, or pick up on your behalf, PRIOR to asking that we make any purchases for you. We will make purchases on your behalf and pick up pre-paid purchases for you simply to save you time but will not be responsible for the goods or services we are purchasing.
Concierge Services - All Mothers United, LLC will try to find you the best deal for hotel accommodations, dining, limo services, etc. We will not be responsible anyway and do not represent the quality or vouching of any of these service providers. As the customer, you are accountable for the final selection of your destination or service provider. If you are not pleased with any services referred to by our operators, please contact the service provider rather than All Mothers United, LLC. Once we make a reservation for hotels, restaurants or any other related services, we will not be held responsible for any refunds or disputes. It will be your responsibility to inquire upon any cancellation rules prior to booking and dispute any concerns you have directly with the service provider. All Mothers United, LLC will not refund, credit or be held responsible whatsoever for any related purchases
To cancel services, we must be notified in writing one week in advance. If purchases have been made on your behalf, you will still be responsible for payment for those said purchases and there will no refunds made.
All Mothers United, LLC knows how important privacy is to you and is committed to honoring you and your children's privacy.
All personal and credit card information obtained is gathered for providing concierge services and billing the client for services rendered. At no time, will the collected information be disclosed to a third party, except for the purpose of completing the client's financial obligation to All Mothers United, LLC.
Limitation of Liability
In no event will All Mothers United, LLC, any of its partners, Independent Contractors (aka Mother's Helpers) providers, affiliates, including their respective officers, directors, employees or representatives, be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, lost data or business interruption arising out of the use, inability to use, or the results of use of our service. You agree to indemnify, defend and hold harmless All Mothers United, LLC, its service providers, and each of their subsidiaries, affiliates, officers, directors, shareholders, beneficiaries, members, partners, Independent Contractors (aka Mother's Helpers), employees, consultants, attorneys and agents and their respective successors and assigns, if any, (collectively the "Indemnified Parties") from and against all claims, actions, losses, liabilities, damages, costs and expenses (including, but not limited to, attorneys' fees and costs) arising from or relating to your use of the Services . Recommendations of third-party vendors are at your own risk and All Mothers United, LLC shall not be held responsible for any dissatisfaction from any service or merchandise. The decision to use any third-party service vendor is totally your own and is only a recommendation by us and holds no guarantees for satisfaction. Any complaints, refunds, etc. should be directed to the specific vendor and not to All Mothers United, LLC. The Mother's Helper comments and recommendations presented are based on research and opinions collected by them and are subject to change at any time. In addition, all responses will be provided based upon REASONABLE research and efforts on behalf of our staff. We do not recommend utilizing our services for financial, legal, tax or other sensitive matters.
We use all reasonable endeavors to monitor the goods and/or services provided by the third-party service vendors we recommend, but we cannot accept responsibility for any loss, liability or cost incurred by you because of any acts or omissions of service partners nor can we guarantee the accuracy of information supplied to you by them. No guarantees can be given on behalf of any service vendor. You shall require seeking compensation for any loss or damage suffered directly from the service vendor.
All Mothers United, LLC holds the right to refuse any business it feels is unsafe and unsuitable for its employees and Independent Contractors (aka Mother's Helpers).